Everything a receptionist or office manager expects, set up for you and changeable from a simple web page in minutes. Business hours, holidays and "closed early today" with one tap.
1 / 6
HIPAA compliantBAA included
SOC 2 Type IIIndependently attested
2
Data centers todayHouston and Dallas, more coming
24/7
Support from engineersBased in Houston
26+
Years in businessInfotech Houston, since 2000
Why IHS Phone
A phone system that behaves like critical infrastructure, because for you it is
Most cloud phone companies rent their phone lines, rent their servers and add AI as an afterthought. We own the phone lines, the equipment in Houston and Dallas, and the software, and the AI was designed into the way calls are handled from day one. That is what lets us promise things others only advertise.
0
Single points of failure
Two complete data centers, each able to serve every customer on its own, switching over automatically in seconds. Your phones, apps and incoming calls all know both.
100%
Of compliance features included
Recording, fax, secure texting and access records are part of the plans we sell to healthcare, legal and financial teams, not add-ons you discover after an audit.
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Company to call
Phone lines, desk phones, apps, AI, integrations and support all come from Infotech Houston. No finger-pointing between a phone carrier and a software company.
AI
In every part of the system
A receptionist that books and routes, voicemails you can read, call summaries, faxes that sort themselves, and a platform that watches over and repairs itself.
Everything a practice or firm needs
A complete communications system, not a phone system with a texting app stapled on
A short tour. The features page describes every capability in detail.
Business phone system
Extensions, ring groups, call parking, busy lights, paging, intercom, shared desks
Auto attendant and phone menus
"Press 1 for appointments" menus, spoken menus, a visual designer, menus drafted by AI
Describe the menu in a sentence and the AI drafts it. Changes are previewed before they go live and can be undone with one click.
Call queues and contact center
Teams of agents, live wallboards, callbacks, wait-time reports, listen and coach
Front desks, billing teams, intake and dispatch see who is waiting and how long, and managers get the reports afterwards. Supervisors can coach an agent during a call without the caller hearing.
Voicemail you can read
Transcribed and summarized, delivered by secure link, synced on every device
Read the message before you listen. Urgent and "please call back" messages are flagged automatically.
Call recording
Always, on demand, incoming only, per person or per line; pause and resume; consent announcements
Recordings are encrypted, kept as long as your policy says, and every listen is logged. Recording pauses automatically while a card number is read.
Business texting from your office number
Two-way texting on desktop and mobile, group texts, templates, scheduled messages, automatic replies
Patients and clients text the number they already know. Missed calls can trigger an automatic text. Every conversation is kept on record.
Cloud fax that sorts itself
Incoming faxes delivered as secure links or filed to SharePoint, Google Drive or Teams; send from the portal, by email or from your software
Every page is read automatically so faxes are searchable and can be routed by what they say, for example referrals straight to the referral coordinator.
Conferencing, video and team chat
Conference rooms, scheduled video meetings with recording and a written recap, internal chat
Meet inside the same app you use to call and text.
Emergency calling that meets Kari's Law and RAY BAUM's Act
The right address for every phone and app; instant alerts to your safety contacts
When someone dials 911 from any device, dispatch gets the exact suite and floor and your designated staff are notified immediately.
Undo, recycle bin and rollback
Every change recorded with one-click undo; deleted items recoverable for 30 days
A mistake made on a Friday afternoon is reversed in seconds, not restored from a backup on Monday.
AI in every area
From the first ring to the end-of-day report, the AI does the busywork
Our AI receptionist greets callers naturally, works out what they need and either handles it or hands off to a person with the whole story on screen. After the call, a summary, the mood of the conversation and any follow-up tasks appear in your portal and, if you choose, in your patient or client record.
- Appointments booked and confirmed directly in your schedule
- A two-line summary in every voicemail notification
- Searchable summaries of every recorded call, with sensitive details masked where you need it
- Faxes read, summarized and routed automatically
- A platform that notices and fixes problems before you do
Genuinely redundant, not a checkbox on a brochure
Our Houston and Dallas data centers each hold a complete, up-to-the-second copy of your phone system, and either one can serve all of our customers alone. Your phones and apps know both; incoming calls reach both. If one city disappears, calls land in the other without anyone touching anything.
2Independent data centers today; more regions on the way
About 1 minFor phones to reconnect after a complete site failure
DailyEncrypted backups to several locations, with recovery rehearsed every week
24/7Monitoring from outside both sites, including real test calls through the phone network
Industries
Set up for how your business actually takes calls
Healthcare and medical practices
The patient's chart on screen when they call, reminders confirmed by text, recall campaigns, secure texting, HIPAA fax, after-hours AI.
Law firms
The matter on screen when a client calls, recorded and summarized calls, intake queues, retention that matches your policy.
Accounting and finance
Queues that grow for tax season, recording that pauses for card details, the SOC 2 controls your clients ask about.
Small and mid-size business
Everything above, priced for a team of five or fifty, with phones in stock and an engineer on the line.
Texting, fax and voicemail that never put private information in an inbox
Email attachments are where compliance goes wrong. IHS Phone delivers voicemail, recordings and faxes as secure links that open only after sign-in and expire on a schedule, and keeps a record of every download. Faxes can also be filed straight into SharePoint, OneDrive, Google Drive or a Teams channel.
- Two-way texting from the office number on desktop, mobile and desk app
- Automatic "sorry we missed you" texts, with different wording after hours
- Appointment reminders that understand replies ("Y" confirms, "R" reschedules)
- Faxes read, summarized and routed; send a fax by email from approved addresses
Desk phones in stock in Houston, shipped ready to plug in
We stock the Grandstream GRP2616 (the workhorse of medical front desks), the WP826 cordless Wi-Fi handset for staff who move around, and the latest Fanvil models. Plug one in and it sets itself up and connects, with your keys, directory and settings already in place.
- Replacements ship same day from Houston
- Busy lights, park buttons, paging, intercom and shared desks on every model
- Calls encrypted on every phone we ship
Questions we hear from physicians, managing partners and office managers
Is IHS Phone really HIPAA compliant, and will you sign a BAA?
Yes. We sign a Business Associate Agreement with every healthcare customer, and every partner that touches protected health information has signed one with us. Private information never appears in email bodies; voicemail and faxes are delivered by secure link; and every access is written to a permanent record kept for six years. See the security page for the full list.
What does SOC 2 Type II mean for us?
An independent auditor examined our security, availability and confidentiality controls over a period of months, not just on one day, and reported that they worked. It is the report your own auditors, cyber-insurer and larger clients ask for.
What happens to our calls if Houston loses power or internet?
Your phones and apps know about both Houston and Dallas. Within about a minute they reconnect to Dallas, which already holds an up-to-the-second copy of your settings, voicemail and recordings. Incoming calls follow automatically. When Houston returns, everything catches up on its own.
Can we keep our existing numbers and phones?
Numbers move over with no downtime; we run the old and new systems side by side until you say go. Most modern Grandstream, Yealink, Poly and Fanvil phones can be reused; we will tell you which during the assessment.
Does the AI receptionist replace our front desk?
It takes the calls your team cannot get to: overflow, after hours, holidays and the simple ones like confirmations and directions. Anything it cannot resolve is handed to a person with a summary of the conversation, or captured as a message with a callback request.
Do you serve businesses outside Houston and Dallas?
Yes. Customers anywhere in the United States and in most countries can use IHS Phone; phones and apps connect over the internet, and new regional data centers are being added. Every account goes through business verification before activation, which keeps our network trusted and your caller ID clean.
See the whole platform in a 20-minute demo
We will walk through your call flows, compliance needs and phones, then show you exactly how IHS Phone handles them. No pressure, no scripts.