Longest idle, round robin, ring all and skills tiers; position and wait announcements; callback that keeps the caller's place; overflow rules by wait time and depth.
Home › Industries › Contact center
Contact center features without the contact center price
Queues, callbacks, wallboards, supervision, dialer, schedules and AI quality scoring, built into the same platform as the rest of your phone system.
Everything a dedicated contact center platform does
Billing, intake, dispatch and support teams get the tools of a dedicated contact center platform without a second vendor, a second login or a second bill.
Supervisors coach live, managers get SLA reports, and AI reviews every call against your rubric.
Request a demoContact center capabilities
Queues, skills and callbacks
Wallboards and SLA reporting
Live dashboards per queue and agent; service level, abandonment, handle time and adherence reports by email or export.
Listen in, coach and join
Supervisors join silently, coach the agent or take the call.
Outbound dialer
Preview and progressive dialing with voicemail drop and do-not-call lists for collections, recall and outreach campaigns.
AI scorecards and live assist
Automated quality review of every call, conversation mood, a live transcript in the agent's app, and summaries written to your CRM.
Agent schedules
Shift plans and adherence reporting.
CRM caller pop-up and custom connections
Salesforce, HubSpot, Zendesk and your own systems.
Questions we hear from contact center and operations leaders
Can agents work from home?
Yes, from the desktop app, browser softphone or a shipped desk phone, with the same supervision and reporting.
Do you support call recording for quality?
Yes, with per-queue policy, consent prompts, pause and resume, transcripts and AI scoring.
See the whole platform in a 20-minute demo
We will walk through your call flows, compliance needs and phones, then show you exactly how IHS Phone handles them. No pressure, no scripts.