Longest-idle or skills routing, position announcements, callbacks, overflow to a backup team, and reports that show answer times and abandoned calls by hour.
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The phone system for law firms that record, bill and never miss intake
Every intake call answered, every client call recorded with consent and searchable, every matter on screen when the client calls, and an AI that takes the 7 pm call that would otherwise go to a competitor.
Intake is revenue. Treat it like a queue, not a voicemail.
Firms lose matters to whoever answers first. IHS Phone turns intake into a measured queue with callbacks, overflow and reports, and hands after-hours calls to an AI receptionist that captures the matter details and schedules the consultation.
Recorded and transcribed calls become searchable records with the consent prompts your state requires, and SOC 2 Type II controls answer the security questionnaires your corporate clients send.
Request a demoBuilt for firms
Intake and client-service queues
Recording and transcription with consent
Announcements by state, consent captured on the call, searchable written summaries, retention that matches your records policy, and a record of every playback.
Matter and client call pop
Caller matched to the client and matter in your CRM or practice management system, with notes and the last interaction on screen.
AI receptionist for after hours and overflow
Captures caller, matter type and urgency, schedules consultations, texts confirmations and escalates emergencies to the on-call attorney with a transcript.
Client texting from the firm's number
Two-way texting on desktop and mobile with templates, scheduled reminders for appointments and deadlines, and a complete archive.
Secure fax for courts and counsel
Inbound fax OCR-indexed and filed to SharePoint or your DMS folder; outbound from the portal or email with transmission receipts.
Ethical walls and access control
Only the right people can hear recordings or read summaries; important settings need a second person to approve a change; six-year access record.
Attorneys on the move
Mobile and desktop apps show the firm's number, move calls between devices, and keep personal numbers private; call duration per matter is available for billing.
Questions we hear from managing partners and firm administrators
Can call recordings be used in billing?
Call duration and the matter the caller was matched to are available per call in reports, so time can be captured accurately.
How do you handle two-party consent states?
Recording announcements and consent capture are configured per state and per route, and the result is written to the call record.
Can we restrict who hears recordings?
Yes: recordings and transcripts are visible only to roles granted on that matter group, and every playback is logged.
See the whole platform in a 20-minute demo
We will walk through your call flows, compliance needs and phones, then show you exactly how IHS Phone handles them. No pressure, no scripts.