Nothing is missing. This page describes what IHS Phone does, in plain language, with enough detail to compare it against any other system.
Everything a receptionist or office manager needs to direct calls, changed from a simple web page in seconds.
Each person has an extension and can use any mix of desk phone, cordless phone, computer app, mobile app and browser. People sign in with their work email, not a number they have to remember.
Build menus by dragging boxes, or describe them in a sentence and let the AI draft them. The system checks for dead ends and loops before anything goes live, and a caller can never get stuck going in circles.
Route calls differently by hour, day and holiday. Switch to the closed greeting early with a code on the phone or a tap in the portal. Your Microsoft 365 or Google calendar can mark you out of office automatically.
The front desk rings three phones at once, then the back office, then voicemail. Executives and assistants can share lines and answer for each other.
Park a call, see which parking spot is taken on every phone, and pick it up anywhere. Page an area or the whole building; intercom opens the line with no ringing.
Turn on do-not-disturb from the phone or the portal and both agree. Move a live call from desk phone to mobile to laptop without a transfer.
Caller names come from your own directory first. Block lists, verified-caller checks and optional AI spam scoring keep robocalls away from your staff.
Upload your own audio or type what you want said and pick a voice; preview before saving.
For billing teams, intake departments, dispatch and support: see who is waiting, answer in the right order, and measure it.
Agents sign in from a phone button, the computer app or the portal. Callers hear their place in line and can ask for a callback instead of waiting.
Supervisors watch every queue live; managers receive daily, weekly and monthly reports by email.
Supervisors can listen quietly, speak only to the agent, or join the call.
Run recall, collections or outreach campaigns from the same queues; when a voicemail answers, your recorded message is left automatically.
Know who was supposed to be taking calls and who actually was.
Messages you can read, recordings you can search, and a record of who listened.
Every voicemail is written out and summarized in two lines. Notifications carry the summary and a secure link, never the audio file. Message-waiting lights stay in sync on every device.
Recording announcements by state, caller opt-out that pauses recording, and automatic pause whenever a payment screen is open. Kept for as long as your policy says, then removed with a record of the removal.
Search what was said, not just who called. Sensitive details can be masked in the written version.
Leave the perfect message every time without waiting for the beep.
Texting from your office number, faxes that sort themselves, and delivery to wherever your documents live.
Patients and clients text the number they already know. Rich messages with pictures and buttons where the recipient's phone supports them. Every conversation is kept on record.
Every incoming fax is turned into a searchable PDF and routed by what it says: referrals to the referral coordinator, lab results to the clinical inbox, records requests to medical records. Outgoing faxes retry on their own and give you a delivery receipt.
Voicemail, recordings and faxes go wherever your workflow lives, and each delivery is logged.
Staff work one inbox instead of five.
Collaborate inside the same app you call and text from.
Rooms for each team, scheduled rooms, and a phone button that shows when a room is in use.
Every meeting can end with a summary and action items.
Internal chat with the same record-keeping as everything else.
Desk phones in stock, phones that set themselves up, and apps on every platform.
A phone shipped from Houston connects itself on first boot with your buttons, directory, time zone and security settings already in place. Assign a phone to a person from the portal and it is working in about two minutes.
Incoming calls ring the app even when it is closed. Personal numbers stay private.
Six lines, park, pick up, paging, queue sign-in and wallboard, texting, fax and caller pop-up, with Jabra, Poly, Yealink and EPOS headset buttons supported. Installs cleanly on company-managed computers.
Nothing to install for occasional users; pin it like an app for daily ones.
Shown on desk phones as a searchable directory and updated within a minute of a change.
A portal your office manager can run, with guardrails that make mistakes reversible.
A mistake is reversed from the portal in seconds. Important settings, such as your main incoming call route, can require a second person to approve a change.
Daily, weekly and monthly reports by email; compare locations side by side.
Managers can rename people and reset PINs without being able to delete extensions or change security settings.
A complaint about a bad call is traced to the exact leg of the call in under a minute.
You hear about maintenance from us before you notice anything.
Everything a practice-engagement service does, inside the phone system instead of beside it.
Reminders go out on your schedule, replies are understood ("Y", "yes", "confirm", "reschedule"), and the appointment status updates in your system. Cancellations alert staff and can trigger "a slot just opened" texts.
Fill gaps and bring overdue patients or clients back automatically.
Ask for the review while the visit is fresh and respond from one inbox.
Send a payment link by text and watch it clear in the customer timeline.
Intake, consent and update forms completed before the visit.
Every interaction with a patient or client in one place, with one click into their record.
Newsletters and announcements from the same contact list.
We own the phone lines, so numbers, emergency addresses and rates are all managed in one place.
New numbers go live in minutes; number transfers are tracked to completion with no downtime at switch-over.
Meets Kari's Law and RAY BAUM's Act. When 911 is dialed, dispatch gets the exact suite and floor, and your designated contacts are notified by text and email.
Even in the worst case, calls still reach a phone you chose.
See exactly what each line costs. Customers will soon be able to buy and manage subscriptions online.
Caller ID per person and per line, with rules you control.
One AI layer behind every feature, with the privacy guardrails regulated work needs.
Handles overflow, after-hours and simple calls; hands anything else to a person with a summary.
Private information is processed inside our own data centers unless you choose otherwise, and only under a signed agreement.
Read along in real time, including translated captions.
Managers edit call flows by talking to the assistant; nothing is applied without a confirming click.
Most issues are fixed before anyone notices.
Need something that is not here? Our connection options cover custom systems, and our engineering team builds integrations for customers every month.
We will walk through your call flows, compliance needs and phones, then show you exactly how IHS Phone handles them. No pressure, no scripts.
