AI in every area of your phone system
A receptionist that answers every call, call summaries you can search, voicemails you can read, and a platform that repairs itself. Designed in from the start, with guardrails for regulated work.
An AI receptionist your patients and clients will not mind talking to
It answers in a natural voice, in English or Spanish, and understands what people actually say: "I need to move Thursday," "are you open tomorrow," "my bill looks wrong." It transfers to the right person or team, books or confirms an appointment in your schedule, takes a message and texts the caller a confirmation, or hands off to a person with the whole conversation on screen.
- Answers overflow, after-hours and holiday calls so nobody ends up in a generic voicemail
- Books directly into your scheduling or practice system where that system allows it
- You decide what it is allowed to do, how it speaks and when it hands off
- Every AI conversation is written out and kept for your review
Where the AI works, feature by feature
Every AI feature is on by default, included in the plan, and designed so private information stays inside our own data centers unless you choose otherwise under a signed agreement.
| Area | What it does for you | Where you see it |
|---|---|---|
| Voicemail you can read | Writes out every voicemail and adds a two-line summary; flags "please call back" and "urgent" | Email, portal, mobile notifications |
| AI receptionist | Answers, understands the request, looks up the caller, checks hours, transfers, books, takes messages, texts confirmations | Any step of your call flow, any hour you choose |
| Call summaries and search | A summary of every recorded call, the mood of the conversation, outcome tags and follow-up tasks; search in plain English | Manager dashboard, customer timeline, your CRM or patient record |
| Live transcript, captions and translation | Read along during the call; translate texts and captions | Computer and browser app |
| Call quality review | Scores calls against your own checklist and predicts customer satisfaction | Optional reports module |
| Fax reading and summaries | Reads every fax page, routes it by what it says, summarizes it | Fax inbox and delivery |
| Privacy masking | Hides card numbers and identifiers in written summaries; pauses recording during payments | Recording and summary settings |
| Manager assistant | Builds or edits phone menus from a description; explains call history; drafts reports | Manager portal, with an approval step before anything goes live |
| Reminders and inbox | Understands reminder replies, drafts texts and review responses, writes email campaigns | Reminders, one inbox, reviews, campaigns |
| Self-maintaining platform | Watches the service, diagnoses faults and fixes them; escalates anything significant to an engineer | Our operations center; you see the uptime |
Guardrails that make AI safe for regulated work
Private by default
Voicemail transcripts, call summaries and fax reading are processed inside our own data centers in Houston and Dallas. Nothing leaves unless you decide it should.
Agreements before data
If you choose an outside AI service for certain features, it is used only after a Business Associate Agreement is on file, and we keep the list for your records.
Nothing changes without a click
Every change the AI proposes to a phone menu, route or setting is shown to you first and applied only after a person approves it. It is recorded and can be undone.
Private information stays out of AI records
We log that the AI did work, not what was said, so there is nothing sensitive to leak.
Your account or ours
Use the AI features on your IHS plan, or connect your organization's own AI subscription so that usage bills to you directly.
Predictable cost
AI usage is shown separately on your invoice, with a budget and an alert before anything surprising.
See the whole platform in a 20-minute demo
We will walk through your call flows, compliance needs and phones, then show you exactly how IHS Phone handles them. No pressure, no scripts.