Inbound calls match the patient by number and show name, preferred name, next appointment, balance due, family members and open tasks, with one click into the chart. Works with hospital and clinic systems (Epic, Oracle Health, athenahealth, NextGen, eClinicalWorks), cloud dental systems (Open Dental, Dentrix Ascend, Curve, Denticon) and office-based Dentrix and Eaglesoft.
Home › Industries › Healthcare
The HIPAA compliant phone system for medical and dental practices
Patient identified on screen before you answer. Reminders confirmed by text and written to the schedule. Faxes routed by what they say. After-hours calls answered by an AI that books and triages. All under a signed BAA.
Everything your front desk does, done faster, logged and compliant
A medical office is the hardest phone environment there is: a hundred calls an hour at 8 am, a nurse line that cannot go unanswered, referral faxes that must reach the right desk, and a compliance officer who needs proof of all of it. IHS Phone was designed around that day.
Because we own the phone lines and the data centers, we can sign a BAA that covers the whole path, from the carrier to the handset, and we can prove it with a six-year audit trail and a SOC 2 Type II report.
Request a demoBuilt for practices
Call pop from your EHR or practice management system
Appointment reminders, confirmations and recall
Text, call and email sequences from your schedule; replies understood and written back as confirmed, cancelled or needs-callback; cancellations alert staff and trigger waitlist quick-fill texts; recall and reactivation campaigns for overdue patients.
AI receptionist for overflow and after hours
Answers in natural language, books or reschedules directly in your schedule where your vendor allows, takes messages, texts confirmations and escalates urgent calls to the on-call provider with a transcript.
HIPAA compliant patient texting
Two-way texting from the office number on desktop and mobile, templates, group texts, missed-call auto-text with separate after-hours wording, website text widget, and a complete archive.
Cloud fax that routes itself
Every page OCR-scanned: referrals to the referral coordinator, labs to the clinical inbox, records requests to medical records. Delivered as secure links, to SharePoint, Google Drive or SFTP, or into a Teams channel. Send from the portal, email or your EHR.
Voicemail you can read, with urgency flags
Written out and summarized; please-call-back and urgent messages flagged; delivered by secure link so private information never sits in an inbox.
Recording with consent and PII protection
Recording announcements by state, automatic pause while card numbers are read, sensitive details masked in written summaries, kept only as long as your policy says.
Compliance evidence on demand
Access records, change history, user access reviews and retention settings exportable for your risk analysis or an audit; a BAA with us and with every partner that handles your information.
E911 for every exam room and every device
The right address for every phone and app; instant alerts to your safety contacts when 911 is dialed.
Text-to-pay, forms and reviews
Collect balances by text, complete intake and consent forms before the visit, and request Google reviews while the visit is fresh.
A Tuesday morning on IHS Phone
8:02 am
Forty calls arrive in ten minutes. The queue announces positions and offers callbacks; the AI receptionist confirms eleven appointments and reschedules four without a human.
9:15 am
A referral fax arrives. OCR reads 'referral' and 'cardiology'; it is filed to the referral folder in SharePoint and the coordinator is notified in Teams.
12:40 pm
A patient calls about results. The chart pops; the MA sees the pending task and warm-transfers to the nurse with the transcript so far.
6:30 pm
Office closed. The AI answers, triages a medication question to the on-call line, books two new-patient visits and texts confirmations. Everything is in the audit log by morning.
Questions we hear from physicians and practice administrators
Will IHS Phone sign a BAA?
Yes, with every covered entity, and we hold BAAs with our carriers, AI providers and Microsoft 365 so the whole chain is covered.
Can patient texts be HIPAA compliant?
Yes when the platform encrypts, archives and controls access, which IHS Phone does. We also help you set a texting policy and consent language for patients.
Does the AI receptionist book into our EHR?
Where your system allows outside booking (most hospital, clinic and cloud dental systems do), yes. Where it does not, the AI puts the request in a queue your staff confirms with one click.
What about our existing phones and numbers?
Numbers port without downtime; most current Grandstream, Yealink, Poly and Fanvil phones can be reused.
See the whole platform in a 20-minute demo
We will walk through your call flows, compliance needs and phones, then show you exactly how IHS Phone handles them. No pressure, no scripts.